Shipping policy

Shipping Policy

At Bo&Rey, we aim to get your order to you as quickly and smoothly as possible. Below you’ll find everything you need to know about how shipping works.

Order Processing

All orders are processed within 2–4 business days (excluding weekends and public holidays).

During busy periods, launches, or promotions, processing times may be slightly longer — but we’ll always do our best to keep things moving.

You’ll receive a confirmation email once your order has been dispatched.

Shipping Locations

We currently ship to:

  • Ireland

  • Northern Ireland

If you’re outside these areas and would like to place an order, feel free to contact us at info@boandrey.ie.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Order size and weight

  • Delivery location

Any applicable shipping fees will be shown clearly before you complete your purchase.

Delivery Times

Estimated delivery times (after dispatch):

  • Ireland: 1–3 business days

Please note: delivery times are estimates and may be affected by postal delays, weather, or peak periods outside of our control.

Tracking

Where available, tracking details will be sent to you once your order has been dispatched.

Candles & Warm Weather

As candles are temperature-sensitive products, we take care in packaging to protect them during transit. However, during periods of very warm or very cold weather, slight changes such as softening, sweating, or surface frosting may occur after delivery. These are natural characteristics of wax and do not affect the quality or performance of the candle.

Unfortunately, once an order has been delivered, we cannot be held responsible for temperature-related changes caused by weather conditions during or after transit.

Damaged or Missing Orders

If your order arrives damaged or incorrect, please contact us at hello@boandrey.ie within 48 hours of delivery, including:

  • Your order number

  • Photos of the damaged item and packaging

We’ll make it right as quickly as possible.

Incorrect Address

Please ensure your shipping address is correct at checkout.
Bo&Rey cannot be held responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer.

Contact

If you have any questions about shipping, feel free to contact us at:
📧 info@boandrey.ie